Skip to main content
Custom Email Domains
Admin avatar
Written by Admin
Updated over a week ago

Custom Email Domains allow you to customize the email addresses used to send messages from the platform. This feature ensures that all emails sent to coachees, coaches, and admins can be branded to appear as though they originate from a specific email address, like [email protected].

Custom Email Domains empower administrators and coaches to maintain control over the brand experience. Setting up Custom Email Domains is straightforward, although it may necessitate assistance from IT due to the requirement of modifying DNS (Domain Name Service) settings. However, if you're familiar with DNS management, instructions are available below for some of the most widely used DNS providers.

New Custom Email Domains Card in Global Settings

Customers subscribed to Premium or Enterprise plans will find a new option within their Global Settings. Under the Company Settings section, you can now access Custom Email Domains.

Setting Up Custom Email Domains

The Custom Email Domains page features a straightforward interface. Here, you only need to enter the email address you'd like to use for communications on the platform. For instance, you might choose [email protected] as your custom email. As a result, emails sent from the platform to clients, coachees, and administrators will originate from this address instead of [email protected].

When choosing an email address, consider two important factors:

  1. Availability: Ensure the email inbox is accessible. Clients or message recipients may respond, and you don't want their emails to bounce. Receiving these responses can also help with addressing questions or issues promptly.

  2. DNS Configuration: You must have the ability to add a TXT record to the domain's DNS settings, which verifies your ownership. For example, if you use [email protected], you need to be able to add DNS entries to (More details on this below.)

Custom Email Domain Screen

After you enter an email, select 'Save' to start the process.

Domain Verification

After submitting an email domain, a 'Hostname' and 'Value' will be provided and displayed on the screen. The email domain will then enter an 'Unverified' state.

The Hostname and Value fields are provided for you to add to your domain's DNS as a TXT entry. If you are not comfortable making DNS changes or do not have access to your domain's DNS settings, you may need to contact someone for assistance.

The table below includes links with instructions for adding TXT records for some well-known companies. If you're unsure where your domain is hosted, you may need to reach out to someone in your company or someone with technical skills who can help you.

After the DNS entries have been made, click the 'Verify Domain' button to validate the TXT record settings. If the records are set up correctly, the status of the email domain will change to 'Verified' (see below).

Verified Domain

Once a custom email domain is verified, it is ready for use. Please note in the screenshot below how the status now appears as 'Verified'.

When an email domain is verified, two new options appear:

  1. Enable Sending Emails for All Communications from the Platform: This toggle activates the custom email domain for the account. Once enabled, all email correspondence will be sent from this address. You can enable or disable this toggle at any time.

  2. Send Test Email: This button sends a test email to the logged-in user, displaying the new sender address.

Other Information

The custom email domain can be changed at any time. However, please note that the verification process will need to be repeated for the new entry. During the validation process, the platform will send emails from the standard inbox, [email protected].

If a session event is not automatically added to a recipient's calendar, they may need to add the sender's email address as a contact, or click on 'Trust this email address.' Events will be automatically added once the sending email is marked as trusted, or as a contact.

Did this answer your question?