Introduction
Custom Email Domains allow you to create a professional email address that matches your coaching platform’s branding. By setting up a custom email domain, you enhance your brand’s credibility and ensure that emails sent from your platform are aligned with your domain. This feature is particularly beneficial for improving email deliverability, reducing spam issues, and promoting your brand.
Guided Video Walkthrough
Watch this quick video for a detailed walkthrough of the steps outlined in this article.
Who this is for
This feature is ideal for businesses and coaches who want to maintain consistent branding across all communications and improve their email deliverability.
Prerequisites
Admin access to a Business Premium or Enterprise account on the Coaching.com platform.
Ownership of a custom domain (e.g.,
yourdomain.com).Access to your domain’s DNS settings
Terms
Custom Email Domain: A personalized email domain that matches your business name, such as [email protected], instead of a generic email provider like Gmail or Yahoo.
Email Authentication: The process of verifying that emails sent from your domain are authorized, ensuring they aren’t marked as spam.
DNS (Domain Name System) Records: Records that help connect your domain name with your website and email services.
Step-by-Step Instructions
Step 1: Setting Up Custom Email Domains
Customers subscribed to Premium or Enterprise plans will find a new option within their Global Settings. Under the Company Settings section, you can now access Custom Email Domains.
The Custom Email Domains page features a straightforward interface. Here, you only need to enter the email address you'd like to use for communications on the platform. For instance, you might choose [email protected] as your custom email. As a result, emails sent from the platform to clients, coachees, and administrators will originate from this address instead of [email protected].
When choosing an email address, consider two important factors:
Availability: Ensure the email inbox is accessible. Clients or message recipients may respond, and you don't want their emails to bounce. Receiving these responses can also help with addressing questions or issues promptly.
DNS Configuration: You must have the ability to add a TXT record to the domain's DNS settings, which verifies your ownership. For example, if you use [email protected], you need to be able to add DNS entries to my-coaching-business.com. (More details on this below.)
After you enter an email, select 'Save' to start the process.
Step 2: Verify Domain Ownership
Log in to your domain registrar (e.g., GoDaddy, Namecheap).
Locate your DNS settings.
Add a TXT record provided by Coaching.com to verify ownership.
After submitting an email domain, a 'Hostname' and 'Value' will be provided and displayed on the screen. The email domain will then enter an 'Unverified' state.
The Hostname and Value fields are provided for you to add to your domain's DNS as a TXT entry. If you are not comfortable making DNS changes or do not have access to your domain's DNS settings, you may need to contact someone for assistance.
The table below includes links with instructions for adding TXT records for some well-known companies. If you're unsure where your domain is hosted, you may need to reach out to someone in your company or someone with technical skills who can help you.
Domain Registrar | Guide for Adding DNS Records |
GoDaddy | |
DreamHost | |
Hostinger | |
BlueHost |
After the DNS entries have been made, click the 'Verify Domain' button to validate the TXT record settings. If the records are set up correctly, the status of the email domain will change to 'Verified' (see below).
Verified Domain
Once a custom email domain is verified, it is ready for use. Please note in the screenshot below how the status now appears as 'Verified'.
When an email domain is verified, two new options appear:
Enable Sending Emails for All Communications from the Platform: This toggle activates the custom email domain for the account. Once enabled, all email correspondence will be sent from this address. You can enable or disable this toggle at any time.
Send Test Email: This button sends a test email to the logged-in user, displaying the new sender address.
Step 3: Test and Activate
Send a test email from your platform to confirm that the custom email domain is working correctly.
Once verified, activate the custom domain for all outgoing emails.
Other Information
The custom email domain can be changed at any time. However, please note that the verification process will need to be repeated for the new entry. During the validation process, the platform will send emails from the standard inbox, [email protected].
If a session event is not automatically added to a recipient's calendar, they may need to add the sender's email address as a contact, or click on 'Trust this email address.' Events will be automatically added once the sending email is marked as trusted, or as a contact.
Troubleshooting
If you encounter issues during setup:
Domain Verification Fails: Double-check that the TXT record is correct and that it’s propagated. This may take up to 48 hours.
Emails Marked as Spam: Ensure that SPF, DKIM, and DMARC records are correctly configured. These help prevent your emails from being flagged as spam.
Custom Domain Not Connecting: Confirm that DNS changes have been saved and propagated. You can use DNS check tools to verify.
Need Additional Support?
Contact our team: [email protected]