Upon completing a coaching engagement, coachees will be able to provide a 1-5 star rating along with a written review for their coach. This applies to all marketplace engagements.
When a coachee completes a Marketplace engagement they will receive a Rating Form.
A coachee will be able to give the coach a 1-5 star rating, 1 being ‘Very bad’ and 5 being ‘Very good’. They will also be able to fill out a written review, this is optional. Lastly, they may choose to submit a review anonymously. By choosing to be anonymous the coachee’s name is not revealed to the coach nor is their name disclosed on the coach profile Reviews section.
After a coachee submits a rating, the coach and the engagement creator will be notified (if applicable).
The coach may reference all submitted ratings under their coach profile.
A coach’s overall rating calculation is based on a Bayesian model. Something to note is there is no overall calculation until after a coach receives a minimum of 5 ratings. We do so, so as to get a better, more accurate representation of the coach’s quality of services.
Additionally, only the 20 most recent ratings will be taken into consideration when calculating an overall rating. As many coaching engagements may last anywhere from 6 months to a year we want to make sure we are only taking into consideration the coach’s most recent line of work as it is more telling of their current quality of service.
Reviews and overall ratings will be displayed in their coach profile both in-app and in the Marketplace.