Overview
Coaching.com and its related services are served over the web via Port 443, and in the case of video and chat via web sockets. Some customers or clients may have security requirements that are restrictive in nature and only allow access to approved websites or services. In these cases white listing hosts or IP addresses may be required.
Similarly, email services may restrict emails from unknown domains, and may block the delivery of mail, or place the mail in SPAM folders. In these cases, domains can be white listed so that delivery is not disrupted.
This document provides the details required for white listing the Coaching.com platform and the related services. Note: This document is focused on https://app.coaching.com and the related services.
Coaching.com
Coaching.com is served via a content delivery network (CDN) and via API's. Due to the nature of the infrastructure, it is not possible to identify all IP addresses that will be used. The IP address range of the API is listed below.
Hosts | IP Address Range |
api.coachlogix.com api.coaching.com | 68.183.240.0/24 |
Twilio
Twilio is used for chat and video conferencing within the application. For video, Twilio optimizes the latency between connection through something called Global Low Latency (GLL)). You can read more about GLL here. Coaching.com uses GLL when establishing connections for video. Twilio optimizes the signaling region and media region to establish the room for the video conference. GLL may chooses a region that is closest to the first person on the call, but this not guaranteed.
A few regions may need to be white listed depending on the locations of your coaches or clients. The following lists the IP addresses by region.
Ports Used: 443, WSS
Region ID | Location | Server IPv4 Address Range |
au1 | Australia | 13.210.2.128/27 (13.210.2.128 - 13.210.2.159) |
br1 | Brazil | 18.231.105.32/27 (18.231.105.32 - 18.231.105.63) |
de1 | Germany | 52.59.186.0/27 (52.59.186.0 - 52.59.186.31) |
ie1 | Ireland | 52.215.253.0/26 (52.215.253.0 - 52.215.253.63) |
in1 | India | 52.66.193.96/27 (52.66.193.96 - 52.66.193.127) |
jp1 | Japan | 13.115.244.0/27 (13.115.244.0 - 13.115.244.31) |
sg1 | Singapore | 13.229.255.0/27 (13.229.255.0 - 13.229.255.31) |
us1 | US East Coast (Virginia) | 34.203.254.0/24 (34.203.254.0 - 34.203.254.255) |
us2 | US West Coast (Oregon) | 34.216.110.128/27 (34.216.110.128 - 34.216.110.159) |
Email Delivery
Email from Coaching.com may come from automated notifications on the platform, from correspondence with our Customer Success team, or via marketing of new features and/or events related to coaching. Messages from Coaching.com will be sent from the following email addresses:
Email Address | Purpose |
Provides manual and automated email from the platform based on events and triggers related to coaching engagements. | |
Provides messages from the Coaching.com Customer Success team, related to inquiries on the platform. | |
Provides updates to platform enhancements, and offers around programs and events. |